FAQ

Here you may find helpful information on our frequently asked questions about our Christmas Events.

Can I bring more than two adults?

Due to limitations of the booking system we are using it was hard for us with the government guidelines to add multiple options for booking. We are trying to limit the high volume of people inside the grotto at once, Previous years has sometimes seen 9 adults to 1 child, so to help to keep our staff and customers safe we wanted to limit the adults so that the kids could get the best possible experience. We do understand that sometimes people want to bring extras, we are giving you the option to pay for extras on the door but your group cannot exceed 6 people.

I have a child that doesn't want to see Santa?

If you currently have a booking with us for a child to see Santa and you have a extra child not wanting to visit Santa, you may bring them a long by paying the £2 entrance on the night as long as your group doesn't exceed 6. The child not wanting to see Santa will be allowed into the grotto but will not be interacted with or receive a present from Santa.

Can I come to Winter Wonderland and not see Santa?

If you wish to experience Winter Wonderland without seeing Santa you can do so by ringing nearer to the time to ensure that we not exceeding our visitor capacity. If we have room on your specified day you may turn up and pay the £2 on the entrance.

I have booked Tropical Birdland & Santa ticket, when do I turn up?

The time slot you have selected is the time you will head down to meet Santa. Please give yourself enough time to have the full experience of tropical birdland. You may arrive anytime from when we open at 10am. The Parrots head to sleep around 2:45, Therefore we suggest you arrive an hour before this.

Is the time slot the arrival time or time to see Santa?

The time slot you have selected is your time you will head down to meet Santa, you should arrive before this time.

Will the birds be out on winter wonderland event?

Unfortunately not, the winter wonderland events run from 4pm until 8pm and due the darkness our birds will be sleeping.

To get the best of both worlds then we would suggest booking our Tropical Birdland + Santa from 12-3pm when our birds will be out. Alternately if you are booked into our Winter Wonderland you can visit during the day but you will need to book separately online and you will be asked to wait in our play area until Winter Wonderland opens.

Can I visit Tropical Birdland and Winter Wonderland on the same day?

We suggest you book Tropical Birdland & Santa where you get the best of both but If you have booked our winter wonderland event and want to visit us during the day time before the event you can. You would need to book a ticket once they become available on here: https://www.ticketsource.co.uk/tropical-birdland (Please note once Tropical Birdland has closed at 3pm you may be confined to the play area until Winter Wonderland opens)

I just want to visit Tropical Birdland in December

Tropical Birdlands booking system is updated on a weekly basis, December bookings will be available nearer to the time. Please visit https://www.ticketsource.co.uk/tropical-birdland for more information

If you cancel the event or if a national lockdown takes place will I get my money back?

Yes, you will receive a full refund.